Frequently Asked Questions

Can I choose the slab I want to use for my worktops?

By appointment, you can visit one of our suppliers and hand pick your material. This will then be reserved and delivered to us for manufacturing. Please note that most of our suppliers are in London and the surrounding areas.

Can I view my slab before you start production?

Yes, again by appointment you can visit our workshop in Corsham to view your material and discuss how the worktops will be produced.

Can I cut directly on my granite worktops?

Granite is one of the hardest minerals known to man, so is very difficult to scratch, but it is not scratch proof, as other granites and diamonds could possibly scratch it. However, cutting with kitchen knives onto your worktops are unlikely to damage them, but we would always recommend using an appropriate chopping board.

Can I place hot pans directly onto my granite worktops?

Although granite is relatively heat resistant, we would recommended using a trivet as temperature fluctuations can cause thermal fractures.

Do I need to be at home when you template my kitchen?

Yes, the templater may need to discuss where joints will be needed and check that you will be happy with their location or how high you would like your upstands to be etc.

Do I need to be at home when you fit my kitchen worktops?

Although you do not need to be present for the entire time, you will need to be available on completion of the fit as you will be required to accept that you are happy with the worktops.

Can I add more granite to my kitchen at a later date?

Yes, but please be aware that an absolute colour match may not be achieved as every slab in unique.

Will I see the joints in my worktops?

Unfortunately, it is impossible to fit kitchen worktops without the need for some joints. We will colour match the resin to your worktops as best as we can, to help them blend in with the granite.

Will my upstands be in one piece?

Whilst we will do our utmost to produce your upstands in one piece, this isn’t always possible due to the size of the slab or the remaining material once your worktops have been produced. We will always try to keep joints to a minimum.

Can you plumb in my sink and taps?

No, unfortunately we are not plumbers so you will need to engage the services of you own plumber to ensure this work is carried out correctly.

Can repairs be made to granite worktops?

Damage such as small chips on the edges or joints which have come loose are repairable. If a piece of granite has broken off, please retain it as we will use it wherever possible. Please note that charges will be made for site repairs.

How do I care for my new worktops?

Please read our section on caring for your new worktops.


The jointing compound used to join your worktops can sometimes become loose. This could be caused by the kitchen carcasses moving or settling, especially if the building is new or if under floor heating is in use. Joints can be repaired, but this is a chargeable visit. Please phone 01225 780062 or contact us for costs.

Pitting on the granite surface

As granite is a crystalline structure it is inevitable that there will be tiny pits within the face. These are very small spaces between the crystals and are a natural characteristic of the material and should not be considered as a defect. Natural fissures may also be evident and can look like cracks, but once again, this is also a natural variance and gives granite its individual beauty. The pits and fissures will not impair the durability of the material.


Granite is highly scratch resistant but not scratch proof. Small scratches of up to 25mm within the material are deemed to be within industry standards and are therefore considered acceptable.


It is advisable to support any overhang of more than 300mm.

Fitting and Gaps

Sometimes, gaps are required to enable a piece of granite to be manoeuvred into its’ final resting place. Therefore a gap of up to 3mm may be left at each end of the granite run when fitted and should be filled with something like decorators caulk.

Granite, quartz and marble upstands are straight and rigid and therefore, there may be gaps behind the upstands where the walls may not be straight. This should be filled in when the final decoration is carried out and will not be carried out as part of our installation process.


Tolerance in granite is +-2mm.

Download our 'Customer Project Guide'

Download our helpful guide that will help you start your marble & granite project off in the right way. It's a helpful document and all we ask for in return is your email address.

Book an appointment with us

Our appointment system is designed to give you quality time with one of our marble and granite specialists to discuss the details of your project. To get the most out of this appointment we encourage our customers to download our 'Client's Project Guide' to help you help us in defining the key areas of your project.

Please, complete the form below with your details and preferred time of appointment and we will reply to your request as soon as possible.